FAQ: Managing Breakout Rooms in Jigsaw Interactive

Overview

This KB article covers the key aspects of managing Breakout Rooms in Jigsaw Interactive, offering solutions to common questions and challenges users may encounter.

 

Information

1. How do I create Breakout Rooms in Jigsaw Interactive?

• You can create Breakout Rooms in two ways:
  1. From within a session use the Breakout Room Manager or by clicking the "+"" in the Attendees List Pane Title.
  2. When setting up or editing a session (Coming in the Future).

2. Can I assign attendees to Breakout Rooms before a session begins?

• Yes, you can assign attendees to Breakout Rooms in advance of the session.

3. How can I move attendees between Breakout Rooms quickly?

• You can move and bring back attendees with one click for one or all rooms using the Breakout Room Manager.

4. Can I edit the arrangement, tools, and attendee assignments in Breakout Rooms after creating them?

• You can edit existing room arrangements, tools used, and attendee assignments as needed.

5. Is there a way to see an interactive layout of the session as tools are added or removed?

• Yes, you can view an interactive arrangement of the session layout in the Breakout Room Manager.

6. How can I unpin the room manager from the session?

• To unpin the room manager from the session, you can just use the provided option in the platform.

7. Can I create Polls within a Breakout Room?

• No, Polls cannot be created from within a Breakout Room. They must be created when setting up a session or in the Main Room, then added to the Breakout Room Assets.

8. What is the Breakout Room Manager, and what can I do with it?

• The Breakout Room Manager allows the Host and/or Co-Host to create and manage Breakout Rooms, assign attendees, move them between rooms, and more.

9. Are there different room configurations available for Breakout Rooms?

• Yes, there are three room configurations:
  1. Cloned Room: Copies Main Room settings and assets.
  2. Customize: Creates a 2-pane Breakout Room with customizable tools and options.
  3. Test Room: A limited-settings room where attendees can't see or communicate with each other.

10. How does audio work in a Test Room?

• In a Test Room, the Host and Co-Host can communicate via the microphone, and attendees can only hear them. Private communications are also possible.

11. What about video in a Test Room?

• Attendees' webcams are only visible to Hosts and Co-Hosts in a Test Room. Up to 25 webcams can be enabled simultaneously.

12. What settings can be adjusted in the Breakout Room Settings?

• The Settings tab allows changes to all rooms or individual rooms, including tools, PDFs, Quick Move, and more.

13. How can I manage assets in Breakout Rooms?

• Assets can be assigned to all rooms or specific rooms, allowing customization of each room's content.

14. How can I assign attendees to Breakout Rooms?

• Use the Attendees Tab to assign attendees to individual rooms.

15. What is the role of the Lead in a Breakout Room?

• The Lead is a trusted attendee who facilitates work in a Breakout Room and can be assigned by the Host or Co-Host.

16. How does recording in Breakout Rooms work?

• Recording can be automated or manual, and the first attendee moved into the room is recorded by default.

17. How do I move in and out of Breakout Rooms as an attendee?

• You can use Drag-And-Drop or the Quick Move feature for easy navigation.

18. What is Quick Move, and how can I use it?

• Quick Move allows attendees to easily navigate between the Main Room and Breakout Rooms via a drop-down menu.

19. Can I delete a room if needed?

• Yes, you can delete a room by clicking the Trash Can icon for the respective room in the Attendees List.

20. How can I set up rooms before a session starts?

• You can prepare rooms by configuring Pane 2 content, assessments, whiteboard content, released assets, and polls in advance.

21. How do microphones and webcams work in Breakout Rooms?

• Microphones and webcams work similarly to the Main Room, and their states are maintained when moving between rooms.

22. How can I use chat in a Breakout Room?

• You can send chat messages to the group within the same Breakout Room or engage in Direct Chat with the Host or Co-Host.

23. What should I do to exit a Breakout Room and return to the Main Room?

• To exit a Breakout Room, click on the respective Breakout Room's name in the Attendees List.

24. Can attendees move freely between rooms using Quick Move?

• Attendees can use Quick Move to navigate between rooms if allowed by the Host/Co-Host. However, this feature can be disabled.

25. Why would I use Quick Move in Breakout Rooms?

• Quick Move is convenient for scenarios like parent-teacher conferences, specialized topics, training sessions, and new employee orientations.

26. What is a Test Room, and when should it be used?

• A Test Room is a limited-settings Breakout Room that can be used when you want attendees to be in one room without distractions.

27. How does the Quick Move feature work in a Test Room?

• Quick Move does not work in a Test Room, so Hosts/Co-Hosts must manually move attendees assigned to the Test Room.