Supported browsers: Firefox, Edge, and Chrome CHECK YOUR PING: TEST NOW Begin running ping-test.net by doing the following (see image and corresponding letters A-D): A. Choose “Ping Test: US – ...
Switching DNS Servers Windows Mac Alternative DNS Providers Going through your local Internet Service provider may not give you the fastest results. This can slow you down when trying to access sit...
There are applications we know conflict with Jigsaw Interactive. For example, these applications will take control of the microphone and camera causing your mic, web cam, or both not to function prop...
Asset Management Audio/Video Breakout Rooms Chat Feedback Host/Admin Tools Recording Reports Sessions System Requirements Whiteboard Asset Management How are assets added to the database? Assets are...
Overview This article explains how to correctly troubleshoot Network issues you might be experiencing. Symptoms may include: Problems connecting Slow connection Session quality issues - delays, choppy...
Overview This article explains how to troubleshoot Webcam or Microphone issues you might be experiencing. Symptoms may include: Camera or Microphone not recognized or not working at all The camera is ...
Overview This article explains how to troubleshoot Asset issues you might be experiencing. Symptoms may include: Assets are not uploading Delays with presentation uploads Presentations not converting ...
Overview After multiple incorrect login attempts, Jigsaw Interactive locks the account. This article describes when this happens and how to unlock the account. Not to be confused with an Account Ban w...
Overview Attendees using iOS devices (iPhone and iPad) cannot hear sounds. This can happen both in Chrome and Safari, with built-in speakers and headphones. Information This is a known issue that ou...
Overview This KB article explains how to manage breakout rooms in a session. When the host or co-host clicks on the Global Attendee Options, they can access the Breakout Room Manager. Learn how to eff...