Overview

Users of the Jigsaw platform, including faculty and students, may experience unexpected disconnections during their classes / sessions. This issue is particularly noticeable during certain periods. The disconnections can affect all participants in a class, including the host, and can occur multiple times.

Solution

The cause of these disconnections is the scaling down of Jigsaw servers in response to low usage and load, which typically occurs around 01:30 UTC (GMT). During this scaling process, disconnects are expected. Once the scaling is complete, the disconnections should cease.

Unfortunately, there is currently no way to prevent this from happening.

Summary

Unexpected disconnections during Jigsaw classes are a result of server scaling in response to low usage and load. These disconnections are expected and cannot currently be prevented. They should cease once the scaling process is complete.

FAQ

1. Why am I getting disconnected from my Jigsaw class?
   You may be experiencing disconnections due to the scaling down of Jigsaw servers in response to low usage and load, which typically occurs around 01:30 UTC (GMT) time.
2. Can I prevent these disconnections?
   Currently, there is no way to prevent these disconnections. They are a result of server scaling and should cease once the scaling process is complete.